Legal

Arrival Time

For you to enjoy the full value of your spa treatments and experience the therapeutic benefits of Calma, we ask you to arrive at least 15 minutes before commencement of your treatment. This gives you time to fill out our Confidential Consultation card.

Arriving Late

Plan your time out carefully, as all treatments complete at the scheduled time. Please take ample time to find a car park and allow for traffic as we need to start our treatments on time. If you are running late, we will fit in as much of the treatment as possible. Full rate still applies.

Gift Vouchers

Expiry is 12 months from the date of issue and are not redeemable for cash. The full value of the voucher can be partially redeemed over the validity period but must be fully redeemed before expiry. Any unused balance will not be refunded or credited when the voucher expires. Where the cost of the treatment/s and/or purchases exceeds the available voucher balance, the voucher holder will be required to make up the difference with an alternative form of payment. This voucher should be treated like cash. Calma disclaims any responsibility for lost or stolen gift vouchers. All Gift Vouchers are non-refundable.

Cancellation Policy

When you schedule or cancel an appointment we require 24 hours notice. Appointments cancelled in less than the required time will be billed 50% of published price of each service. Confirmation of an appointment is acknowledgment of this cancellation policy. At time of booking, credit card details are required to hold the booking. For group bookings, we require a 50% deposit.

Payment

Cash and major credit cards accepted, however AMEX attracts a 3% surcharge.